Bamboo Health AWARxE User Privacy Notice

At Bamboo Health, we take the utmost care in protecting the privacy and integrity of your personal information. This Bamboo Health AWARxE User Privacy Notice (“Privacy Notice”) provides you with information about how we collect, use, and disclose your personal information.

About This Privacy Notice

The AWARxE Platform, however accessed, including this public facing portal and any related mobile applications (collectively, “AWARxE Platform” or the “AWARxE Websites”) is provided by Bamboo Health (“Bamboo Health” or “we”), a company organized under the laws of Delaware, U.S.A.

This Privacy Notice describes the privacy practices of all AWARxE websites, applications (“apps”), and mobile platforms. Please read this Privacy Notice carefully to learn how we collect, use, share, and otherwise process personal information relating to individuals (“Personal Data”), and your rights and choices regarding our processing of your Personal Data.

This Privacy Notice applies to the following activities and circumstances:

This Privacy Notice does not apply to the activities of third parties with which you may interact through use of the AWARxE Platform, if third parties create their own websites, apps, or mobile platforms, where third parties may sell or offer their own products and services, when third parties send electronic communications to individuals, or where third parties collect and analyze Personal Data from individuals. The information practices of third-party services are governed by the third-party privacy statements, which we encourage you to review to better understand those privacy practices.

Types of Personal Data We Collect

Where the AWARxE Platform collects Personal Data directly from you, we are the controller of your Personal Data and are responsible for the collection, processing, and disclosure of your Personal Data as described in this Privacy Notice. The Personal Data that we collect directly from you may include the following: contact information, registration information, device and usage information, as well as any other information type that we expressly ask you to enter and submit to any of our websites, apps, or mobile platforms:

Registration Information: When you register for the AWARxE Platform, we will ask you to provide registration information, such as:

Contact Information: If you express an interest in obtaining additional information about our products or services, request customer support, use our “Contact Us” or similar features, register to attend our seminars, webinars, or other presentations, register to use our websites, apps, or mobile platforms, or download certain content, we generally require you to provide us with your contact information, such as: your name, interest, phone number, email address, communications preferences, or username and password.

Device and Usage Information: If you use and interact with our websites, we may automatically collect device and usage information, through common information-gathering tools such as: log files and other information about your computer or mobile device and your usage of our websites through cookies, web beacons, or similar technologies, such as IP-addresses or other identifiers, which may qualify as Personal Data.

Collecting And Processing Your Personal Data Pursuant To Applicable Laws

We collect and process your Personal Data in a manner consistent with all requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act of 2009 (“HITECH”), and Title 42 of the Code of Federal Regulations Part 2: Confidentiality of Substance Use Disorder Patient Records (“Part 2 Regulations”).

Sharing Your Personal Data

Bamboo Health will never share your name, contact information, or any other identifying personal information submitted via the AWARxE Platform with any other third-parties without your express consent.

Retention of Your Personal Data

AWARxE may retain your Personal Data for a period of time, but only consistent with the original purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means, as well as the applicable legal requirements (such as applicable statutes of limitation). Upon the expiration of any retention periods, your Personal Data will be deleted in a manner conforming to any applicable state or federal laws regarding the disposal of such Personal Data. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, including such information stored in any offsite or otherwise archival databases to which access is limited, we will put in place appropriate measures to prevent any further use of such Personal Data.

Children’s Privacy

The AWARxE Platform is not directed at minors, and individuals under the age of 18 are not permitted to registor for or use the AWARxE Platform. The AWARxE Platform does not knowingly collect or process Personal Data from children under the age of 18.

Data Privacy And Security

The AWARxE Platform implements a variety of data privacy and security measures, including organizational, technical, and physical measures, which are designed to protect the integrity, confidentiality, and availability of Personal Data. While we follow generally accepted standards to protect Personal Data, no method of storage or transmission can be totally secure. You are solely responsible for protecting your password, limiting access to your computer and mobile devices, and signing out of websites, apps, and mobile platforms after your sessions.

Use of Cookies

When you visit a website, the site may collect and store information on your browser, usually in the form of cookies. A cookie is a small amount of data with a unique identifier that is sent to the web browser on your computer, tablet, or smart phone (your “device”) from a website’s computer and is stored on your device’s hard drive.

As detailed below, our cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP-address, referring URLs, information on actions taken on the website and the dates and times of your visits, as well as the language your system uses and the country and time zone in which your device is located. Cookies also collect details of your behavioral patterns upon visiting our website pages.

This cookie information is most often used to collect statistics about our visitors, to make the website run smoothly for your convenience. Information used in cookies does not directly identify you, but cookies can track your individual preferences in order to give you a more personalized web experience and provide information to the website operator about the site.

Necessary Cookies

These cookies are strictly necessary for the website to function and cannot be switched off in our systems. These cookies do not store any personally identifiable information, and they are usually only set in response to actions made by you which amount to a request for service, such as setting your privacy preferences, logging in or filling in forms.

Analytics Cookies

These cookies are used to anonymously track visitors to our site by counting visits and traffic sources. In particular, we use Google Analytics (“Google Analytics”), a web analytics service provided by Google, 1600 Ampitheatre Parkway, Mountain View, CA 94043, USA as our processor. Google Analytics uses cookies to help us analyze how our websites are used, including the number of visitors, the websites visitors have come from, and the pages they visit. We use this information to measure and improve the performance of our site. Any information collected by these cookies is aggregated and stored anonymously. If you choose to opt out of or block these cookies, we will not know when you have visited our site.

To learn more about Google Analytics, visit Google Analytics Privacy Policy.

To opt out of these Analytics Cookies, click here: Opt Out - Google Analytics

Please note: Clicking the links above will redirect you to the appropriate third-party website. We are not responsible for the content of external websites.

How to Block Cookies

You can prevent your browser from accepting certain cookies, have the browser require your consent before a new cookie is placed in your browser, or block cookies altogether by selecting the appropriate settings on your browser privacy preferences menu.

Changes To This Privacy Notice

Bamboo Health will update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, and other factors. If we do, we will post the revised version here with an updated revision date. We encourage you to periodically review this Privacy Notice to stay informed about our collection, processing and sharing of your Personal Data.

Contact Us

If you have any questions regarding this Privacy Notice or our processing of your information, you can contact the Bamboo Health Data Protection Officer at

Last Updated: April 2022